The world has moved to an environment where the rate of change is accelerating. Organisations are adapting to this by moving to practices driving continuous, incremental, value-focused change into the enterprise, using aligned delivery models, viz. Agile, Lean etc. Consequently, organisational change management needs to adapt and keep up.
Managing rapid and incremental change effectively is the connection between delivering an initiative and seeing tangible business benefits; the bridge between completing technical deployment and getting user adoption. A new “shiny thing” that no one uses (or no one sells, or no one knows how to troubleshoot) has limited benefits.
The values and principles of Agile have people at their heart. With a little learning and investment, you can leverage those values and principles seen in agile teams, for all of your people experiencing the changes you’re making – and wouldn’t that be a great place to work?
Preparing your people to rapidly and continuously adapt to organisational change as the rate of change accelerates is key to successful delivery of business objectives and strategies. Conversely, if we don’t give managing the change the respect it deserves it can impact the bottom line of your organisation.
The change management process now becomes more about enablement for continuous adaption as the environment continuously shifts at great pace. The goal of change management still needs to be preparing people to be “ready, willing and able”.
Through examining the fundamental issues commonly seen in organisations as they experience an acceleration in the rate of change, RACM proposes simple solutions that can be tailored to the size of the change.
The RACM approach was developed by Dan Skelsey, a contributing author to CMI’s Change Management Body of Knowledge an editor and contributing author of The Effective Change Manager’s Handbook, and a contributing author to the Local Change Agents Handbook. The RACM approach synthesises discussions about the issues and solutions with a range of change management and agile practitioners working across several industries. The approach includes the following guidelines:
- Respect the people undergoing the change
- Respond to needs over following a plan
- Borrow from the greats
- Practical and useful metrics
- Collaborate frequently
- Maintain pace through simplicity, empowerment and learning