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Change Management


Delivering change that sticks 


Our purpose as an organisation is to help our customers create their future.  This is beyond technical change or introducing new products and services, it is about creating lasting change in the culture of the organisation and the behaviours of the people. 

Change Management is about ensuring that change is adopted and sustained.  This is true whether a large traditional project methodology is being used, or whether an Agile method is in play.  In both cases, thinking through the implications to people of the change is a crucial step to achieve the desired business outcome.



Change Management Process

Understand the Impact

Do you understand what is really changing and what and who is going to be affected?

Plan the Change

Identify everyone involved and then plan how the change can be effectively delivered.

Managing the Change

Execute all of the Change Management activities including communication, training, coaching, organisational change, etc

Make it Stick

Ensure that the change is sustained. Capture feedback and follow-up where needed.

Change Management insights:

change management

Balancing structure and flexibility with adaptive governance | Blog Series 3/6

June 25, 2019

Authored by Rob Franklin and Priya Sivakumar.In our previous blogs we’ve talked about how our PMO functions are adapting to the changing needs of our ...

change management

What is Change Management?

May 9, 2018

What is Change Management?People quite often ask what is change management? Change management is how you approach dealing with transition or transform...

change management

8 step process for leading change

May 4, 2018

Leading ChangeBy Deanna Sorrell – Change Manager RBNZ Change… we’ve all encountered a change in some shape or form (good or bad!), especially at...

change management

Managing Change in an Agile Environment

April 30, 2018

Change Management in an Agile Environment By Helen Franklin Change Manager – VodafoneIf you’re new to the idea of change management, or you’ve n...

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