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change management, LPS, PM Systems

Change Management in an Agile Environment
By Helen Franklin Change Manager – Vodafone

If you’re new to the idea of change management, or you’ve never really understood what it is, it’s most simply defined as “managing the people side of change”. It’s a simple definition of something that can be pretty complex and messy in real life. In a given day our change managers can work on everything from gaining the buy-in of senior leaders to a controversial solution, to finding creative ways to make difficult changes exciting and engaging for the people in our companies.

We have a number of change managers working with our LPS customers today, in industries as diverse as telco, financial services, and logistics. We also work today on both waterfall and Agile programmes, as well as programmes with one foot in each camp!

In March I was lucky enough to spend a few days in Las Vegas. I was able to attend the global Association of Change Management Professionals (ACMP) conference. The big topic of discussion was how we adapt our change management practices to align with Agile ways of working.


When we talk about change management and Agile, we’re usually talking about one of two things:



1. Transforming to Agile: Helping people to transition to Agile ways of working
2. Delivering within Agile: Helping manage the people side of initiatives that are being delivered by Agile teams


Insights from ACMP about effectively delivering within Agile.



Understand that the principles of change management are just as important in an Agile environment, but accept that there isn’t a one-size-fits-all approach or framework that will apply exactly to what you are doing. Instead of focusing on tools, methods, or checklists go back to the basics of what outcomes you are trying to achieve and what you think will help deliver those outcomes.

Treat your change management activity as “plays” in a playbook, or experiments, instead of a set in stone plan. Create a backlog of change activity that you think will help achieve your outcomes, but be willing to adapt or throw ideas away if they aren’t working. Align your planning and experimentation to the sprint cycles of your Agile teams.

Set and manage expectations early. Both your sponsors and your “users” need to understand not only what’s changing because of your initiative(s), but what’s different about how the initiative is being delivered (if Agile is new or new-ish to them). Taking the extra time to explain the approach early will be worth it.

Consider how you can do training and communications in small bite-sized pieces. Explore Digital Adoption Platforms, Micro-Learning, and Point of Need Learning, which all aim to provide the right amount of information to the right person at the right time.

So there are some interesting ideas for your next Agile change – what have you tried that worked or didn’t?

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LPS, PM Systems

The new LPS tagline launched at the Hurricanes opening game for the Super Rugby season.

The new LPS tagline was launched during the opening home game of the Hurricanes for the Super Rugby season. The tagline aligns with the direction of where LPS is heading as a company. The last tagline was “We do Projects” and as LPS grew the company also outgrew the tagline. “Transform : Deliver”. The new tagline aligns with where the company positions itself as a market leader in its industry.


Transform : Deliver



LPS chose “Deliver” as a keyword for the new tagline because as a company we help our clients deliver high-level projects. We also deliver top quality service aligning with our client’s culture as well as our own. By delivering great projects we are able to transform our client’s companies. With the age of digital, this is a key part of our business model making sure we’re able to make positive change for our clients. LPS wouldn’t be the company it is today without living and breathing the company slogan. LPS delivers large transformation programmes for private and public enterprise organisations throughout New Zealand and Australia


Hurricanes LPS

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Governance, LPS, PM Systems

PM Systems LTD (LPS) appointed to AOG Business Change panel.




As part of the All-of-Government (AOG) Consultancy Services solution, New Zealand Government Procurement (NZGP) has established the Business and Finance category.  This category offers eligible government agencies specialist advice. It also offers competitive solutions from a broad panel of experienced consultancies. PM Systems Ltd, trading as LPS, is pleased to have been appointed as a panel provider in the Business Change tier 3 (AOG Business Change). Eligible government agencies are encouraged to contact the Consultancy Centre of Expertise to sign up to the contract. This means there are benefits from the discounted rates, standardised terms, and conditions offered through the AoG Consultancy Services solution. Further information can be found on the Consultancy Services page on the New Zealand Government Procurement website.





The AOG Business Change panel opens great opportunities for LPS. It allows LPS to establish a wider team and to swiftly contract with government. Working with companies like PM Systems LTD (LPS) saves government agencies time and money. In conclusion, this saves taxpayers money which means that money can be spent elsewhere. The AOG panel allows access to a range of providers offering quality and good value for money services.  For more information on the panel and to find out more about All-of-Government (AOG) visit the Procurement website:  https://www.procurement.govt.nz/contracts/consultancy-services/

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LPS, PM Systems

DX Conference Insights on Digital and Data


By Rob Franklin
Digital Delivery and Performance Manager – Vodafone
 
I was fortunate enough to attend DX 2018 ( DX conference ) a conference which focused on Digital Transformation. The key theme of Digital Transformation was covered by a number of leading industry speakers. They spoke on topics from Strategy and Governance to Technology and Platforms through to Customer Experience and Operational Efficiency.

The speakers each gave their point of view on competing in a world driving towards more digitally connected customers. Alex and Google home ecosystems have given people access to information at their fingertips. This is because of the use of voice command which is ever evolving in these two examples. A key theme that resonated with me through all of the presentations was “Think Relationships, not Transactions”. There was a lot of discussion about benefits of Agile, AI, IoT and scalable platforms. At the end of the day, all of these things support your organisation to understand your customers better. This allows you to act on their needs, improve and tailor their experience, or identify and capitalise on new needs, faster. All of this really leads to building a relationship with a customer eloquently put as.

“I want to be your favourite hello and your hardest goodbye”.

Thinking about relationships, not transactions is really about becoming Customer obsessed. Gunjan Bhow the keynote speaker, CDO at Walt Disney, really focused on this and it was constantly referred back to throughout presenters discussions. A great lesson for organisations was covered by Gunjan from his experience with Amazon. Organisations need to focus on addressing customer or organisational needs. This is before they look at how technology can help address these needs. They need to ask what can we do with a new technology after it is here.

DX conference “Technology is an enabler, not the change itself.”

To enable an organisation to really become customer-obsessed we need data about our customers. The more data we can collect the more we can assess and therefore can let the data lead us. A key theme touched on by a number of presenters was how we use digital not only to broker a sale but to really know a customer. We can use data to anticipate their needs. This allows people to personalise their interactions and surprise and delight them with things they would never expect. The focus on data provided a clear action for organisations, a key pillar of your digital strategy has to be a cohesive data collection and usage strategy. Collecting data, shaping it, using it to lead us and ultimately monetising it is key.

In conclusion:

Whilst the overall message at the DX conference was clearly organisations need Digital transformation to survive. But the real challenge set out here is how we as an organisation become customer-obsessed. How we move from transactions to relationships and collect and use data appropriately to ultimately surprise and delight our customers.

DX conference
LPS sponsor of the coffee cart for the DX conference for 2018.
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LPS, PM Systems

LPS attends and sponsors the CFO Summit

The CFO Summit was held at the newly renovated Cordis Hotel in Auckland this year. The conference saw over 140 delegates attend the conference during the day and over 300 people attended the gala dinner. LPS sponsored a stand in the main hall as well as sponsoring the networking drinks. Kevin Maloney was able to launch our new Agile video featuring Erika Barden Transformation Specialist on the main stage during the CFO Summit. LPS attended the CFO Summit gala dinner to support KiwiRail and Air New Zealand. Both companies were up for awards at the dinner. All though KiwiRail didn’t take away any of the awards it was good to have a few LPS team there to support the company and the members from KiwiRail that attended the awards dinner.

CFO Summit LPS

Overall the summit was a great conference allowing LPS to interact with existing clients. We were able to also network with potential clients to broaden the LPS brand. This was a great conference and one will look to support in the future.

LPS CFO Summit
Launch of the new LPS video on the main stage screen at the CFO Summit.

LPS staff member Kevin Maloney on stage at the CFO Summit conference
Kevin Maloney speaking on the main stage at the conference and introducing our brand new agile video.



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Governance, LPS, PM Systems

PM Systems LTD (LPS) appointed to AOG Assurance panel.




As part of the All-of-Government (AOG) Consultancy Services solution, New Zealand Government Procurement (NZGP) has established the Business and Finance category.  This category offers eligible government agencies specialist advice. It also offers competitive solutions from a broad panel of experienced consultancies. PM Systems Ltd, trading as LPS, is pleased to have been appointed as a panel provider in the Assurance tier 3 (AOG Assurance). Eligible government agencies are encouraged to contact the Consultancy Centre of Expertise to sign up to the contract. This means there are benefits from the discounted rates, standardised terms and conditions offered through the AoG Consultancy Services solution. Further information can be found on the Consultancy Services page on the New Zealand Government Procurement website.





The AOG Assurance panel opens great opportunities for LPS. It allows LPS to establish a wider team and to swiftly contract with government. Working with companies like PM Systems LTD (LPS) saves government agencies time and money. In conclusion, this saves taxpayers money which means that money can be spent elsewhere. The AOG panel allows access to a range of providers offering quality and good value for money services.  For more information on the panel and to find out more about All-of-Government (AOG) visit the Procurement website:  https://www.procurement.govt.nz/contracts/consultancy-services/

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